Booking Terms and Conditions
Arch Rome Suites is a non-hotel accommodation facility with a valid “Guest House” license issued by the relevant offices of the City of Rome. Ownership of the entire business, facilities, furnishings, and production assets is held entirely by Val. Ro srl, VAT No. IT-13719231006, with headquarters at Via dell’Arco della Ciambella No. 19, Rome. All rights pertaining to the “Arch Rome Suites” trademark are registered and filed with the relevant documents at the Italian Ministry of Economic Development.
Although the services provided by our company strive to ensure guest satisfaction based on high quality standards, it is absolutely not the intention of the Property to present the facility as a multi-star hotel.
Official Channels
The only official booking channel for purchasing services at Arch Rome Suites is www.archromesuites.it.
Booking Confirmation
A booking at Arch Rome Suites is considered confirmed only after you receive a summary of the details of your stay and the services purchased. The booking confirmation is provided by the booking portal (official booking channel “archromesuites.it”, OTA, travel agency, or other booking platforms). The booking confirmation will be issued following an automated process that verifies the provision of several elements essential for managing the service: the name of a guest acting as the “group leader” for the stay, a phone number, an email address, and complete payment method details (details of a valid credit card, details of a bank transfer, or details of another payment method agreed upon with Management). If one or more of these elements is missing, the reservation may not have been confirmed by Arch Rome Suites. For reservations made on platforms other than the official channel, we recommend contacting our official social media channels (email, WhatsApp, Facebook, Instagram) to obtain further confirmation.
Pre-authorization
Each reservation requires a credit card number as a guarantee. In some cases, to confirm the reservation, Arch Rome Suites will perform a pre-authorization on the credit card provided by the guest. Pre-authorization is not a purchase. It consists of verifying the card’s validity and temporarily holding the reservation amount as a guarantee.
If this pre-authorization is unsuccessful, we will unfortunately be forced to consider the reservation invalid.
In the event of a cancellation outside the specified terms, the property is authorized to collect the cancellation fee; if no cancellation fee applies, the property will release the pre-authorized amount within 15 days of the change in the reservation status.
Changes and/or Cancellations
Billing
Guests who wish to receive an invoice for their stay are asked to indicate this preference at the time of confirmation and to promptly provide their billing information. Otherwise, Arch Rome Suites will issue a tax receipt.
Services Provided
The features of the rooms and the amenities provided by Arch Rome Suites are listed in the “Rooms” section of the official booking channel: www.archromesuites.it.
Rates include overnight stay and breakfast (self-service buffet). The opening hours of the front desk (8:00 AM to 6:00 PM), breakfast service (7:30 AM to 10:00 AM), and room cleaning (10:00 AM to 1:30 PM) may be subject to change in the event of special requirements by Arch Rome Suites (e.g., national holidays).
Check-in is available from 2:00 PM on the day of arrival. Check-out time is 10:30 AM on the day of departure.
If guests with a confirmed reservation need to check in after the reception desk closes, they are asked to notify Arch Rome Suites so that management can arrange a personalized check-in.
Lost and Found
The Property is not responsible for packaging or shipping costs if guests leave one or more items behind in their rooms. Recognizing the sentimental value of these items, the Property offers free storage for a period of 30 days from the date of check-out, so that guests may arrange to retrieve them. At the guest’s request, the Property may conduct a market survey and arrange a commercial offer for the shipment of lost items.
Once 30 days have elapsed in the Property’s storage facilities, the Property may decide whether to dispose of the items as waste or donate them to charitable organizations.
Damage Caused to Arch Rome Suites
By accepting the terms and conditions upon purchasing one or more services provided by Arch Rome Suites, guests agree to respect the staff, the condition of the premises, the condition of the furnishings in the rooms and common areas, the condition of the equipment in the rooms and common areas, the machinery and equipment, the systems, the property, and the peace and quiet of the premises. Should the behavior or negligence of guests cause damage to any of the items described above, Management may require those responsible to restore the damage to its previous condition, providing the purchase invoice and/or relevant cost estimate. Those responsible for the damage will be liable for full compensation. Should those responsible for the damage express their intention not to provide compensation, the Management will charge the total amount of the damage caused to the payment method used at the time of booking and issue the corresponding sales invoice/tax receipt.
Should any slander or unfounded allegations arise regarding the brand and the company behind the Arch Rome Suites brand, the Management will be compelled to protect the company’s integrity through legal action.
All the terms and conditions described above are deemed to be tacitly accepted from the moment the booking is confirmed, whether received through official channels, OTAs, travel agencies, or other booking platforms.
