Booking terms and conditions

Arch Rome Suites is a non-receptive structure with a regular “Guest House” license issued by the offices of the Municipality of Rome. Although its service tries to emulate and guarantee a guest satisfaction based on the provision of high-level hospitality services, it is absolutely not the will of the Property to sell its structure as a multi-starred Hotel.

The reservation must be accompanied in any case by written confirmation and the complete data of at least one valid credit card must be provided to the Arch Rome Suites.
Guests wishing to receive an invoice for the stay are requested to communicate their will at the time of
confirmation as well as promptly communicate the details of the same, otherwise the Arch Rome Suites will produce a tax receipt.

The cancellation of the reservation must be sent to the Arch Rome Suites in writing, the Arch Rome Suites reserves the right to apply a penalty as per the “Cancellation Policy” indicated below:

  • free cancellation up to 3 days before arrival;
  • from the fourth day (96 hours before the check-in opening time) penalty of 100% of the stay.

The rooms have: Double bed / Single bed / Sofa bed, Plasma TV with digital terrestrial, Minibar, Safe, Office area with internet access, Free Wifi in all areas of the Arch Rome Suites, including bedrooms, Air conditioning.
Rates include Bed and, depending on the rate, Breakfast from 07:30 to 10:00. Times may vary in case of special needs of the structure (eg national holidays).
The rooms are available from 2.00 pm on the day of arrival until 10.30 am on the day of departure. In case of different needs, the reception staff must be informed at the time of booking.
The reception is open from 8.30 to 19.00.

If guests arrive during the night, to be understood when the reception is “closed”, they are kindly requested to notify Arch Rome Suites prior to their arrival, in order to allow the structure to organize personalized check-ins.

Pre-authorization

Each reservation requires a credit card number as a guarantee. In some cases, to confirm the reservation, Arch Rome Suites performs a pre-authorization on the credit card provided by the customer. Pre-authorization is not a purchase. It consists in verifying the validity of the card and in the consequent temporary blocking of the amount of the reservation and as a guarantee of the same.
If this pre-authorization is not successful, we will be forced against our will to consider the booking invalid.
In case of cancellation after the deadline, the structure is authorized to proceed with the collection; if there is no penalty, the structure will issue the pre-authorized sum.